(((hugs fuzzy bear)))

One of the biggest issues I find with MH professionals, is that they don't listen properly (or sometimes not at all!).
New CPN is a case in point, supposedly very experienced and good at her job.... but she doesn't bloody listen! In an attempt to reassure that she has heard what you've said correctly, she talks over you while you are still trying to explain something and ends up just missing the point, not understanding or skating over something really important...

Is it any wonder we end up avoiding?