Pretty extreme case. Very upsetting.
The reason bullying is so often swept under the carpet at our schools is in a great part that the teachers and staff are at a loss of how to deal with it. I really don't think that teachers out right choose to ignore the problem. I believe it is a case of either being unaware of the resources and procedures they have to follow, or not having their own support to do so. This is why I think it so important to actually see these procedures and policies. Are they in fact being followed. If not, why not?! By all means, if you as a parent get no answers from this then get your child out of there - but what if there is no option to do so?