I was shopping at a store and couldn't find a particular item they usually carry. While I was searching for the item, a sales associate gently approached and asked if she could help. This naturally evolved into a conversation about the brand's efforts to help folks who are struggling in other countries. I really enjoyed the exchange of ideas. Then the associate commented that she loved my necklace and found it very striking. How kind! We were interrupted by another associate...no problem...they were busy. The original associate later returned and thanked me for the chat. She was a genuine and warm person and a complete stranger!