My most recent internship was in dealing with people needing assistance with all types of business applications, mostly remotely, or by phone. I was handling a ticketing system, sending out tickets to senior analysts, based on who was handling a specific application,or dealing with the ticket myself , if it was something simple and I didn't need to trouble my software team with, something I could manage on my own, in my ineptitude. I was working for a hospital with their applications management team, and enterprise systems. I should add, a really big hospital system encompassing 4-5 counties, and multiple cities. It wasn't just for a single building. It was for an entire network of hospital systems.