I’d not be able to do what I do for a living if I wasn’t empathic person, it would be just very hard. Being able to to feel other people’s pain and struggles makes it possible for me to help others. No I can’t leave my feelings at the door when I leave work. It’s forever with me.
At the same time I am very solution oriented. I helped a lot of people in life in a very serious ways because I provided practical help and suggestions of actual solutions and it made a difference. I don’t mope and don’t offer empty fake words. I’ve met some people who claimed to be “empath” yet they were the most passive aggressive and mean full of themselves manipulators.
So it could be tricky. For example (very hypothetical ) the person is bleeding. Two people witness it. One goes for stopping blood, getting ambulance etc. Someone else starts moping and sending unicorns and rainbows making themselves feel important. Both perhaps feel empathy. But what people do with it what matters.