again also many times the number of calls etc is used to justify funding for these lines as well. someone has to pay for them and their staffing, equipment etc. as opposed to keeping track of everyone's deep dark calls....I imagine call records are kept to some extent for patterns etc because suicidal intent should not be taken mildly (or any other types of crisis calls) but budgetary needs are also a need as well...especially in this time of mental health budget cuts.