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Old 03-17-2019, 06:05 AM #1
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Default still not getting subscriptions- why?

I'm still not getting subscriptions to the forums (such as general social chat, bipolar, self injury etc)

I changed email address just in case they were being filtered, but I still didn't get them today

it isn't the biggist issue in the world, but I subscribed to them and would be interested to know where they are
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Old 03-17-2019, 06:56 AM #2
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Default Re: still not getting subscriptions- why?

Our email system is showing that they have indeed been delivered to your email address. Which means they are likely being classified and moved over into your Promotions, Spam, or Junk folder if you're not seeing them in your inbox. We have no control over how different email providers treat emails sent to you.

Subscription notifications come from the email address: [email protected]

You can whitelist this address in order to tell your email system not to send things to spam or junk.

If you need further assistance, I'd suggest contacting your email provider and asking them why they're not delivering our emails. We're happy to speak to their technical support people if they need proof of delivery.
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Old 03-17-2019, 09:04 AM #3
raging vortex raging vortex is offline
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Default Re: still not getting subscriptions- why?

Quote:
Originally Posted by DocJohn View Post
Our email system is showing that they have indeed been delivered to your email address. Which means they are likely being classified and moved over into your Promotions, Spam, or Junk folder if you're not seeing them in your inbox. We have no control over how different email providers treat emails sent to you.

Subscription notifications come from the email address: [email protected]

You can whitelist this address in order to tell your email system not to send things to spam or junk.

If you need further assistance, I'd suggest contacting your email provider and asking them why they're not delivering our emails. We're happy to speak to their technical support people if they need proof of delivery.


I'll try that

I " miss" them

strange thing to say but yeah
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