My drawer at drive thru was $91 short this past Saturday

lizardlady · Jul 25, 2019 at 06:30 AM

a few thoughts....

I agree the customer should have pointed out the mistake - if they were aware of it. I've been known to toss my drive thru change in my bag without looking at it.

As for your boss not discussing the situation with you after the first conversation, he may have been told by his superiors not to discuss it until they get back to him. He may also be concerned about how you will respond given your history of outbursts.

Plenty of others gave you good advice about counting change back to the customer. Not only does it help avoid mistakes it's courteous. I used to have a job as a delivery driver. I made change for people at their door. If I made a mistake giving back change it came out of my pocket.

You said giving the $100 back to the customer was a mistake. We need to learn from our mistakes. What have you learned from this?

The amount of money involved has kind of been glossed over. IMHO, a 100 dollar mistake is a BIG mistake. Someone is going to have to be responsible. Accident or intentional the company is out that money.

SorryShaped · Jul 25, 2019 at 06:44 AM

Quote:

Originally Posted by lizardlady

The amount of money involved has kind of been glossed over. IMHO, a 100 dollar mistake is a BIG mistake. Someone is going to have to be responsible. Accident or intentional the company is out that money.

What's appalling here is that they will likely write off the loss, and take the repayment. This will give them a tax break, so they literally can make money from this. If they insure the till, they can claim that, too.

Jersey 4 · Jul 25, 2019 at 06:53 AM

Ruby...if you are in the United States...call your local labor board and find out if your pay can be docked for a cash register shortage..this way when your manager talks with you about this you are already armed with information. It some states it is absolutely legal for your pay to be docked if your register is short so you may want to look into your local labor laws. A quick google search should help you find the number. You can also ask your case worker.

divine1966 · Jul 25, 2019 at 08:54 AM

Quote:

Originally Posted by WishfulThinker66

Not be assigned drive-thru. I don't believe that is fair to the co-workers in the business. Everyone should be sharing all duties evenly regardless of how stressful or distasteful they might be - especially if on the same pay structure. Not being up to the task unfairly adds to everyone else's stress level and workload. Everyone has absolutely got to be able to pull their weight. It sounds to me like the employer is trying to be fair to every co-worker. They have got to be. Ruby, if they pull you from drive-thru you must realise that other taskings for you will become heavier accordingly.

I absolutely disagree.

Not every task is for everyone.

Ruby has special needs and work place knows that as they work in conjunction with her case manager. The issue isn’t that it’s a distasteful task, the issue is that this task might cause ruby lack of attention due to ASD, perhaps she needs to be cooking instead of counting money etc Companies are interested in productivity and things done right.

I have a side job in retail, had for years. It supplements my income. I have no special needs but there is a limitation to what I can do. I don’t lift anything heavy. They know it. And it’s fine. But I am extremely fast, personable with customers and never make mistakes so I am on a register ensuring no lines are formed. Other people do other things. It would be bad managerial decision to make me lift heavy items (it would take me forever and customers would be aggravated) and put someone who is slower with money and customers on the register (lines would be formed).

Jul 25, 2019 at 09:03 AM

no ruby it's not harsh..the company wants to make $$ not lose it. they feel that the people they hire for cashiers can handle the job, plus the registers total out the amount to be handed over as change.

$91 is a huge mistake. even $20 is big. the $75 level we have is over a 6 month period...you just blew that away on one day. companies are in a make $$ not lose it business. and how do they know it was an accident and not deliberate? because you told them? really doesn't hold much truth. either way they are short cash at the end of the day regardless of if you handed cash to a friend, or it was a mistake, or that cash in in your pocket. at some point it becomes cost effective to not have you on cash register...and given your other issues, it would seem you are losing ground there...just saying. perhaps supervisors are just getting really frustrated.

Jersey 4 · Jul 25, 2019 at 09:08 AM

This is true. A lot of places like where Ruby works usually will work with case workers and whoever else. It’s up to the work place to make accommodations if they want to hire people that have certain limitations. For Ruby, being on the drive thru window during a super busy time may not have been the best decision for them to make. Granted, Ruby should be held accountable for mistakes that she makes. Seems like she has been working in fast food for a long time, BUT..the company is also responsible if they aren’t doing what they need to do on their end to accommodate Ruby’s limitations.

Ruby.. maybe you want to speak with your caseworker..like I said in my other post and maybe check labor laws for your state. I think it might only be helpful for you if you have all the information you need before your manager speaks with you.

Jul 25, 2019 at 09:21 AM

Quote:

Originally Posted by resurgam

no ruby it's not harsh..the company wants to make $$ not lose it. they feel that the people they hire for cashiers can handle the job, plus the registers total out the amount to be handed over as change.

$91 is a huge mistake. even $20 is big. the $75 level we have is over a 6 month period...you just blew that away on one day. companies are in a make $$ not lose it business. and how do they know it was an accident and not deliberate? because you told them? really doesn't hold much truth. either way they are short cash at the end of the day regardless of if you handed cash to a friend, or it was a mistake, or that cash in in your pocket. at some point it becomes cost effective to not have you on cash register...and given your other issues, it would seem you are losing ground there...just saying. perhaps supervisors are just getting really frustrated.

He knew it was an accident bc he checked footage and so I was able to finish my shift.

WishfulThinker66 · Jul 25, 2019 at 12:54 PM

Quote:

Originally Posted by divine1966

I absolutely disagree.

Not every task is for everyone.

Ruby has special needs and work place knows that as they work in conjunction with her case manager. The issue isn’t that it’s a distasteful task, the issue is that this task might cause ruby lack of attention due to ASD, perhaps she needs to be cooking instead of counting money etc Companies are interested in productivity and things done right.

I have a side job in retail, had for years. It supplements my income. I have no special needs but there is a limitation to what I can do. I don’t lift anything heavy. They know it. And it’s fine. But I am extremely fast, personable with customers and never make mistakes so I am on a register ensuring no lines are formed. Other people do other things. It would be bad managerial decision to make me lift heavy items (it would take me forever and customers would be aggravated) and put someone who is slower with money and customers on the register (lines would be formed).

Every job I have had and at the time of every hiring meeting I have given, there has been a Terms of Reference to sign outlining the duties, responsibilities, and expectations of the position. This includes for those with special needs (with whom I have employed successfully and had a wonderful relationship with).

Ruby, are you aware of the Terms of Reference of your position? Do you remember signing one or having someone in authority of you signing on your behalf? Has anyone sat you down and listed off to you your duties and responsibilities? What of your advocate? Have they participated in such a discussion with you? THis is something then you should be getting your advocate involved in. There needs to be ironed out a list of duties accordingly.

Jul 25, 2019 at 02:37 PM

I still think that at some point mcdonalds is going to say enough. having an employee with special needs does not give that employee an unlimited amount of mistakes and free reign to err. how many times have we read about emotional outbursts and mistakes? I think they have been more than forgiving. what exactly does the life coach do? at some point enough is enough. is someone without special needs did some of these errors in judgement they would be long gone. it seems like every few months there is a new incident.

Jul 25, 2019 at 03:17 PM

So I finally got my ***** together and am behaving myself. Then I unintentionally gave the customer back his $100 PLUS his correct change. That doesn't change the fact that I had good intention and tried my absolute best to do a good job.

Bill3 · Jul 25, 2019 at 03:57 PM

Keep aiming for having your act together!

It will payoff well for you! 😀

divine1966 · Jul 25, 2019 at 07:10 PM

Keep trying ruby, you are showing improvement and honest effort and that’s something to be proud of.

metalchick · Jul 26, 2019 at 04:27 AM

Honest mistakes happen. Your supervisors are probably taking this matter up with hr. Depending on company policy, you will probably be written up. They could make it an automatic final warning since it was quite a large sum of money.

How about bringing up the fact that your company is accepting large denominations of cash. Every drive thru I have been to does not accept bills more than $20.00. Even pizza delivery does not accept $50.00 and 100.00 cash.

This will decrease the margin of error for you and your co workers.

Good luck to you. I hope it all goes well.

Jul 26, 2019 at 05:32 AM

The GM is giving me cold shoulder. He's a lot nicer to everyone else than to me. I already feel like crap about losing that much $$$. He added to it by giving me the silent treatment. And when he's not ignoring me, he's snapping at me here and there. He never treated me like that before even though I had made other mistakes.

So he saw for himself on camera that it was an accident. AND I sincerely apologized and showed remorse. He still treats me like I'm invisible.

Jul 26, 2019 at 07:55 AM

I'm sure macdonalds can well afford to lose the money. Why don't you look for a job where you won't have to do things you find stressful.

The guy who kept it was low life.someone did that to me too but it was only 30 pounds. I paid it back. At the same time money went missing nothing to do with me but my shift. the guy before me stole it at shift change. he was low life. i told the boss i would not pay that back as i did not take it. she knew i did not take it

keep trying to succeed My drawer at drive thru was short this past Saturday

My drawer at drive thru was short this past Saturday

Jul 26, 2019 at 07:59 AM

Quote:

Originally Posted by ruby2011

The GM is giving me cold shoulder. He's a lot nicer to everyone else than to me. I already feel like crap about losing that much $$$. He added to it by giving me the silent treatment. And when he's not ignoring me, he's snapping at me here and there. He never treated me like that before even though I had made other mistakes.

So he saw for himself on camera that it was an accident. AND I sincerely apologized and showed remorse. He still treats me like I'm invisible.

is the guy who took the money on camera?

sarahsweets · Jul 26, 2019 at 08:15 AM

I don’t mean to be insensitive but if your manager talked to you about this then how was he treating you like you were invisible?

Jul 26, 2019 at 09:59 AM

the customer is on camera but he isn't to blame. he placed an order, got served and left. he might not have even known he received extra $$ at the time (how many of us just toss the change into the bag and never look at it until later?) once he realized it should he have returned it? yea, in a perfect world. but he is under no obligation to. he isn't the bad guy. you can't run his license plate and hunt him down for change.

Jul 26, 2019 at 12:45 PM

Quote:

Originally Posted by resurgam

the customer is on camera but he isn't to blame. he placed an order, got served and left. he might not have even known he received extra $$ at the time (how many of us just toss the change into the bag and never look at it until later?) once he realized it should he have returned it? yea, in a perfect world. but he is under no obligation to. he isn't the bad guy. you can't run his license plate and hunt him down for change.

how do you know if he knew or not? I would know. I cannot see someone getting the change plus the original 100 dollar not back and not noticing. OP said "while I gave out change I also simultaneously gave the customer back the $100"

He would be under obligation if he had any decency. And it may be an offence if he knew that he got too much change and could be the bad guy.

see this Is it illegal to keep found money? | Interesting Answers

sarahsweets · Jul 26, 2019 at 01:30 PM

I think its important to point out that Ruby has struggled with her jobs and seems to be trying to rectify any mistakes. I feel like her reaction to this situation might be magnified due to her underlying issues.

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My drawer at drive thru was $91 short this past Saturday

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Anonymous49235 Guest Posts: n/a	Jul 25, 2019 at 03:17 PM #30 So I finally got my ***** together and am behaving myself. Then I unintentionally gave the customer back his $100 PLUS his correct change. That doesn't change the fact that I had good intention and tried my absolute best to do a good job.
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Bill3 Legendary Member Since Mar 2009 Location: USA Posts: 10,924 15 24.1k hugs given	Jul 25, 2019 at 03:57 PM #31 Keep aiming for having your act together! It will payoff well for you! 😀
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divine1966 Legendary Wise Elder Member Since Dec 2014 Location: US Posts: 22,367 (SuperPoster!) 9 1,277 hugs given	Jul 25, 2019 at 07:10 PM #32 Keep trying ruby, you are showing improvement and honest effort and that’s something to be proud of.
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sarahsweets Threadtastic Postaholic Member Since Dec 2018 Location: New Jersey Posts: 6,006 (SuperPoster!) 5 192 hugs given	Jul 26, 2019 at 08:15 AM #37 I don’t mean to be insensitive but if your manager talked to you about this then how was he treating you like you were invisible? __________________ "I carried a watermelon?" President of the no F's given society.
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sarahsweets Threadtastic Postaholic Member Since Dec 2018 Location: New Jersey Posts: 6,006 (SuperPoster!) 5 192 hugs given	Jul 26, 2019 at 01:30 PM #40 I think its important to point out that Ruby has struggled with her jobs and seems to be trying to rectify any mistakes. I feel like her reaction to this situation might be magnified due to her underlying issues. __________________ "I carried a watermelon?" President of the no F's given society.
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