My drawer at drive thru was $91 short this past Saturday

Jul 24, 2019 at 10:11 AM

Yesterday (Tuesday) morning the GM brought it up with me (his first day back from vacay). It was short bc I was giving out change for $100 and I wasn't paying attention. He checked the camera and he saw it was indeed an accident. In fact, while I gave out change I also simultaneously gave the customer back the $100. I was able to finish my shift. The GM reached out to his supervisor asking what to do about this. Like whether or now I have to pay it back. What's gonna happen when he hears back?

Also, what bothers me is he treated me different than everyone else. He was much nicer to other ppl than he was to me. It was an honest mistake. He even said mistakes happen. So why couldn't he treat me like everyone else?

SorryShaped · Jul 24, 2019 at 10:40 AM

In the US, they cannot legally make you pay for a mistake made on the job.

WishfulThinker66 · Jul 24, 2019 at 10:54 AM

I don't think they can fine you for the mistake. However, there ARE consequences. If you have not had till trouble before, they shouldn't be legally able to fire you either. The norm for punishment is to first have a coaching conversation and verbal warning. On the second time that warning becomes a written one. On the third you are generally put on some form of counselling and probation. Upon the next problem or similar they would then have the grounds to dismiss you.

In the future, please stay alert.

It helps to count back change. I believe everyone handling cash should do so and it bothers me that people don't know how to.

Say the transaction was for $2.65 and your customer gives you a ten.... You would hand back 35cents and say to the customer, "that's three" hand a two "that's five" and "five is ten dollars". If you practise good cash handling as this such a mistake would never happen. Avoid then simply handing over what the till says to - makes sure to count it back.

Jul 24, 2019 at 10:54 AM

Quote:

Originally Posted by SorryShaped

In the US, they cannot legally make you pay for a mistake made on the job.

In some states that's legal.

Jul 24, 2019 at 12:06 PM

so you gave the costumer the change dur + the $00 bill? not a good thing.
first off it will go on your employee record. at my company you are permitted up to a certain amount of $$ mistakes before @ 6 months before they will let you go.

go slow. go very slow,=..use the function on the machine that tells you exactly how much charge is to be dispersed. always.

they treated you different because they didn't lose $100+change for the company that day, and now they have t 0doo a close audit of all your shifts to see what else occurred

it is a big deal. a few dollars happens, but those in excess of $100,,then there is an issue

I worry for you...between this, your outbursts and behavior it seems like you must be running out of time there

what did the life coach day?,

Jul 24, 2019 at 12:16 PM

Quote:

Originally Posted by resurgam

so you gave the costumer the change dur + the $00 bill? not a good thing.
first off it will go on your employee record. at my company you are permitted up to a certain amount of $$ mistakes before @ 6 months before they will let you go.

go slow. go very slow,=..use the function on the machine that tells you exactly how much charge is to be dispersed. always.

they treated you different because they didn't lose $100+change for the company that day, and now they have t 0doo a close audit of all your shifts to see what else occurred

it is a big deal. a few dollars happens, but those in excess of $100,,then there is an issue

I worry for you...between this, your outbursts and behavior it seems like you must be running out of time there

what did the life coach day?,

She said they'll at least make me pay it back. At least? So is something else gonna happen when he hears back from him supervisor? He saw on footage it was an accident! An honest mistake. He even said mistakes happen. I didn't pay attention and wasn't aware of what I was doing as I did it. It just got busy.

SorryShaped · Jul 24, 2019 at 01:37 PM

I'd research your state's laws and see if you could be required to pay it back

Bill3 · Jul 24, 2019 at 01:54 PM

How do they treat other people differently from you?

Jersey 4 · Jul 24, 2019 at 02:00 PM

Quote:

Originally Posted by ruby2011

Yesterday (Tuesday) morning the GM brought it up with me (his first day back from vacay). It was short bc I was giving out change for $100 and I wasn't paying attention. He checked the camera and he saw it was indeed an accident. In fact, while I gave out change I also simultaneously gave the customer back the $100. I was able to finish my shift. The GM reached out to his supervisor asking what to do about this. Like whether or now I have to pay it back. What's gonna happen when he hears back?

Also, what bothers me is he treated me different than everyone else. He was much nicer to other ppl than he was to me. It was an honest mistake. He even said mistakes happen. So why couldn't he treat me like everyone else?

Depending on what state you are in-they will probably take it out of your checks until itÂ’s paid up. If they looked at the cameras and saw it was a genuine mistake the. Maybe they will show you some leniency. It really depends on your track record there. A star employee with no issues would probably just have to pay it back and everyone will go on with their life..but IÂ’ve read in some other threads of yours that youÂ’ve run into other issues on the job. IÂ’m hoping you just have to pay it back and thatÂ’s it, but I donÂ’t know that exactly.

Jul 24, 2019 at 02:52 PM

Quote:

Originally Posted by Bill3

How do they treat other people differently from you?

He treated me like I didn’t exist. He also snapped at me here and there yesterday. He didn’t treat anyone else like that

SorryShaped · Jul 24, 2019 at 03:12 PM

Quote:

Originally Posted by ruby2011

He treated me like I didn’t exist. He also snapped at me here and there yesterday. He didn’t treat anyone else like that

I wouldn't pay it back without taking to a labor lawyer first

WishfulThinker66 · Jul 24, 2019 at 03:13 PM

i outlined the standard operating procedures for dealing with reprimand and punishment above. If they are not following this standard then you have grounds to contact the government Labour Standards Association to grieve what your employer is doing.... unless Ruby there is more to this story. Have you had a history of cash handling problems? Are you already on a counselling and probationary measure?

In the future, remember to always count back change. Never rely solely upon the cash register feature that indicates change due. You may have entered in the wrong amount tendered (ie. if they handed you a ten and you inadvertently hit an extra zero making the amount tendered $100 that would be a reason for the cash register to show you owed back in excess of $90 change). COUNT BACK CASH from the original transaction amount.

Jul 24, 2019 at 04:04 PM

This is my 2nd shortage ever on this job. And I never had a write up b4.

Jul 24, 2019 at 08:05 PM

to me it sounds like you are starting to stand on ice that is beginning to crack. your personality outbursts and now this 2nd money issue would sound to my like you should be worried. honestly just the personality issues would concern me...in my company 3 strikes and over a $75 limit you are gone. period, accident or not. company doesn't really care if you did it on purpose or not. seriously, you need to get your act together,

divine1966 · Jul 25, 2019 at 04:36 AM

Did the customer take that extra 100 you gave him/her? What a horrible person. Who does that???

I am surprised they put you on drive through. It’s stressful and busy and you are saying you don’t pay good attention. They need to move you in a less stressful position. Like up front facing customers, not drive through. Just my thought.

Jul 25, 2019 at 04:43 AM

I was thinking the same thing. I shouldn't be on drive thru where cash is involved especially not when it's busy. Another thing bothering me is the fact that my supervisor is treating me like i'm invisible. He never really did this before. I been paranoid before, but he never actually treated me like this before. How come everyone else can treat me nicer but he can't? He's a lot nicer to everyone else than he is to me. I called yesterday to see if he heard back from his supervisor and it turned out she's on vacay. Then he said he can't talk to me. He never was this mean before.

Jul 25, 2019 at 04:44 AM

Quote:

Originally Posted by resurgam

to me it sounds like you are starting to stand on ice that is beginning to crack. your personality outbursts and now this 2nd money issue would sound to my like you should be worried. honestly just the personality issues would concern me...in my company 3 strikes and over a $75 limit you are gone. period, accident or not. company doesn't really care if you did it on purpose or not. seriously, you need to get your act together,

Yes but my first shortage was around $20. And really, what kind of a company would not take into consideration that it was an accident? What company do you work for? Cuz that's harsh.

hvert · Jul 25, 2019 at 05:06 AM

The customer you mistakenly gave 91 dollars to was a jerk. Wouldn't be surprised if it was a counterfeit bill to begin with! Hope things calm down for you at work.

SorryShaped · Jul 25, 2019 at 05:21 AM

If I could, I'd find a more suitable job. I'm reminded of a quote from Randal, "this would be a great job, if it weren't for all the @#$_ customers" though it probably doesn't apply here. I thought a joke might give levity

WishfulThinker66 · Jul 25, 2019 at 05:26 AM

Not be assigned drive-thru. I don't believe that is fair to the co-workers in the business. Everyone should be sharing all duties evenly regardless of how stressful or distasteful they might be - especially if on the same pay structure. Not being up to the task unfairly adds to everyone else's stress level and workload. Everyone has absolutely got to be able to pull their weight. It sounds to me like the employer is trying to be fair to every co-worker. They have got to be. Ruby, if they pull you from drive-thru you must realise that other taskings for you will become heavier accordingly.

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My drawer at drive thru was $91 short this past Saturday

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SorryShaped Grand Magnate Member Since Mar 2017 Location: Kentucky Posts: 3,273 7	Jul 24, 2019 at 10:40 AM #2 In the US, they cannot legally make you pay for a mistake made on the job.
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SorryShaped Grand Magnate Member Since Mar 2017 Location: Kentucky Posts: 3,273 7	Jul 24, 2019 at 01:37 PM #7 I'd research your state's laws and see if you could be required to pay it back
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Bill3 Legendary Member Since Mar 2009 Location: USA Posts: 10,924 15 24.1k hugs given	Jul 24, 2019 at 01:54 PM #8 How do they treat other people differently from you?
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Anonymous49235 Guest Posts: n/a	Jul 24, 2019 at 04:04 PM #13 This is my 2nd shortage ever on this job. And I never had a write up b4.
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divine1966 Legendary Wise Elder Member Since Dec 2014 Location: US Posts: 22,367 (SuperPoster!) 9 1,277 hugs given	Jul 25, 2019 at 04:36 AM #15 Did the customer take that extra 100 you gave him/her? What a horrible person. Who does that??? I am surprised they put you on drive through. It’s stressful and busy and you are saying you don’t pay good attention. They need to move you in a less stressful position. Like up front facing customers, not drive through. Just my thought.
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hvert Grand Magnate Member Since Jan 2014 Location: US Posts: 4,887 10 3,785 hugs given	Jul 25, 2019 at 05:06 AM #18 The customer you mistakenly gave 91 dollars to was a jerk. Wouldn't be surprised if it was a counterfeit bill to begin with! Hope things calm down for you at work.
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SorryShaped Grand Magnate Member Since Mar 2017 Location: Kentucky Posts: 3,273 7	Jul 25, 2019 at 05:21 AM #19 If I could, I'd find a more suitable job. I'm reminded of a quote from Randal, "this would be a great job, if it weren't for all the @#$_ customers" though it probably doesn't apply here. I thought a joke might give levity
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